According to a study from McKinsey & Company (management consulting firm), 70% of a customer's journey is based on how the customer feels they are being treated.  The customer service experience is present within each and every department on the Boston College campus, and it is not going anywhere!  This presentation will utilize real-world examples, statistics, and group conversation/activities to validate the importance of customer service, and attendees will be able to:

• Identify at least three tactics for dealing with an irate/frustrated customer
• Recall at least three benefits of a positive customer service interaction
• Recognize at least one aspect/barrier of their current customer service plan/program that could be improved

Register here.