A hallmark of the Covid-19 pandemic and surrounding circumstances is uncertainty. For many, this uncertainty generates stress. In the coming months, managers can expect and plan for stressful conversations with employees, colleagues, and those they serve. Leading in times of uncertainty is a core function of effective management. Often managers use scenarios to consider possible challenges, to clarify their thinking, and to generate options for response. 

This session will focus on four factors that can help managers:

• Facts managers need to know about the stress response and about stress management.
• Two common stress reaction patterns that can complicate communication--the human tendencies to jump to conclusions and to generate drama—and how to effectively respond.
• Basic communication tips that help people give and receive clear messages under stress.
• Scenarios based on frequently asked questions that provide opportunities to apply these concepts and to consider options for stressful communications when they arise.

Click here to register.